Shift Leader: Elevate Sales, Service & Ops

Miniso; Tulalip Bay (WA); On-site; USD 26,174 - 28,929; Full time

Job summary

MINISO, a fast-paced retail brand, seeks a Shift Leader to assist the Store Manager with daily operations and training of associates while delivering exceptional customer service. You will contribute to achieving store KPIs, uphold standards, and handle cashiering, opening/closing, stocking, merchandising, and shipment processing.

The role promotes MINISO USA’s membership program to build loyalty. Ideal candidates bring leadership, strong people skills, and the ability to travel between store

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to travel between store locations as needed.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

Conflict resolution

Multitasking

POS systems

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS Systems

Job description

MINISO, a fast-paced retail brand, seeks a Shift Leader to assist the Store Manager with daily operations and training of associates while delivering exceptional customer service. You will contribute to achieving store KPIs, uphold standards, and handle cashiering, opening/closing, stocking, merchandising, and shipment processing.

The role promotes MINISO USA’s membership program to build loyalty. Ideal candidates bring leadership, strong people skills, and the ability to travel between store