Shift Leader: Drive Sales & Stellar Customer Service

MINISO USA; San Jose (CA); On-site; USD 25,416 - 28,929; Full time

Job summary

MINISO USA is seeking a Shift Leader in California to assist the Store Manager with daily operations, supervise associates, and promote exceptional customer service. You’ll help drive KPI achievement, merchandising, cash handling, and store upkeep, while actively promoting the store’s membership program to foster loyalty.

The role requires 1+ years as a keyholder or shift leader, a high school diploma or equivalent, and a willingness to travel between locations.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader.
• Basic knowledge of retail operations and POS systems.
• Strong leadership and customer service skills.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for strong product knowledge and engagement.
• Support daily operations including replenishment, fronting, maintenance, cash handling, and merchandising.
• Maintain store appearance, stock levels, and implement visual merchandising updates.
• Open and close the store, ensure cleanliness and safety compliance.
• Resolve customer concerns professionally and elevate issues when needed.
• Support Loss Prevention and adhere to company policies.
• Provide a professional, enthusiastic attitude consistent with MINISO USA’s customer commitment.
• Process sales transactions accurately using POS systems.
• Participate in promotions and events to support business objectives.
• Demonstrate leadership, communication, and conflict-resolution skills.
• Multitask and stay composed in a fast-paced environment.
• Basic understanding of retail operations and POS systems.
• Willingness to travel between store locations as needed.

Skills

Leadership

Customer engagement

Conflict resolution

Multitasking

Training associates

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Cash handling

Job description

MINISO USA is seeking a Shift Leader in California to assist the Store Manager with daily operations, supervise associates, and promote exceptional customer service. You’ll help drive KPI achievement, merchandising, cash handling, and store upkeep, while actively promoting the store’s membership program to foster loyalty.

The role requires 1+ years as a keyholder or shift leader, a high school diploma or equivalent, and a willingness to travel between locations.