Shift Leader: Inspire Sales, Lead Team & Elevate Service

MINISO USA; Moreno Valley (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in Moreno Valley, CA to support the Store Manager with daily operations, staff training, and outstanding customer service. You will help manage cash handling, merchandising, and store upkeep while promoting the store’s membership program and brand standards.

The role requires 1+ years in retail supervisory roles, strong leadership, and solid POS system experience. This full-time position offers competitive hourly pay and opportunities for career growth within

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• High school diploma or equivalent; associate degree preferred.
• Strong leadership and customer service skills; ability to train associates.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Resolve customer concerns professionally and escalate to Store Manager when needed.
• Support Loss Prevention efforts and adhere to company policies to prevent loss.
• Maintain a professional attitude, showing enthusiasm and sincerity aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using POS systems.
• Participate in store promotions and sales events to support business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Customer service

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader in Moreno Valley, CA to support the Store Manager with daily operations, staff training, and outstanding customer service. You will help manage cash handling, merchandising, and store upkeep while promoting the store’s membership program and brand standards.

The role requires 1+ years in retail supervisory roles, strong leadership, and solid POS system experience. This full-time position offers competitive hourly pay and opportunities for career growth within