Shift Leader — Lead, Train & Deliver Great Pizza

Papa Johns; Cumberland (MD); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Bi-weekly direct deposit

Flexible hours

Ongoing training

Employee discounts

Job summary

Papa John's is seeking a Shift Leader to oversee daily restaurant operations, drive exceptional customer experiences, and lead a fast-paced team. You will coach staff, ensure food quality, and help manage inventory while maintaining a positive, efficient workplace.

The role requires leadership experience in food service, flexibility to work evenings, weekends, and holidays, and strong communication and organizational skills. Join us to grow with a brand known for its people and pizza excellence.

Qualifications

• Experience in the food service industry.
• Must be authorized to work in the U.S.
• Availability to work nights, weekends, and holidays as needed.
• Leadership experience in a restaurant or service-oriented environment is preferred.
• Strong communication and organizational skills.

Responsibilities

• Train and coach team members to enhance their skills and performance.
• Resolve customer inquiries or concerns in a courteous, professional, and timely manner.
• Ensure food quality and customer service standards are met.
• Assist in inventory management, including placing orders when necessary.
• Supervise and coordinate team members during your shift to ensure smooth operations.

Skills

Leadership

Food service

Communication

Organizational skills

Job description

Papa John's is seeking a Shift Leader to oversee daily restaurant operations, drive exceptional customer experiences, and lead a fast-paced team. You will coach staff, ensure food quality, and help manage inventory while maintaining a positive, efficient workplace.

The role requires leadership experience in food service, flexibility to work evenings, weekends, and holidays, and strong communication and organizational skills. Join us to grow with a brand known for its people and pizza excellence.