Shift Leader: Own Shifts, Quality Pizza & Customer Service

Papa Johns; Leland (NC); On-site; USD 16,531 - 24,796; Full time

Job summary

Papa John’s is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality pizzas and customer service while supporting restaurant profitability.

Responsibilities include managing operations per company policies, executing systems, and maintaining compliance with federal, state, and local laws. The role requires leadership, reliability, and the ability to work long hours, nights and weekends.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), including nights and weekends.

Responsibilities

• Adheres to station guidelines including dough management, accurate portioning, and product preparation procedures.
• Contributes to achieving product goals, delivers strong customer service, and adheres to TM handbook policies (attendance, safety, etc.).
• Exhibits core values, maintains a positive attitude, and collaborates with team members.
• Ensures adequate shift coverage and provides feedback to correct issues; maintains product quality, service, and performance standards.
• Contributes to profit goals by managing costs, cash handling, and inventory within company guidelines.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

Job description

Papa John’s is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality pizzas and customer service while supporting restaurant profitability.

Responsibilities include managing operations per company policies, executing systems, and maintaining compliance with federal, state, and local laws. The role requires leadership, reliability, and the ability to work long hours, nights and weekends.