Shift Leader — Elevate Pizza Quality & Service

Papa Johns; Woodstock Township (MI); On-site; USD 16,531 - 24,796; Full time

Job summary

Papa John's is seeking a Shift Leader to supervise shifts, ensure high quality products and outstanding customer service, and drive restaurant profitability. The role involves managing operations, executing company policies, and ensuring compliance with laws and ethical practices.

The Shift Leader will guide staff across stations, maintain product quality, manage shift coverage, and support cost controls and inventory management according to the FOCUS system.

Qualifications

• High School diploma or GED preferred.
• Serv‑Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.

Responsibilities

• Supervise shifts and work areas to ensure high quality products and customer service.
• Maintain adherence to all policies, procedures and safety standards.
• Ensure adequate shift coverage and manage cash and inventory processes.
• Uphold core values and strive for profitability within company guidelines.

Skills

Planning

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Shift lead experience

Must be 18+ years old

Job description

Papa John's is seeking a Shift Leader to supervise shifts, ensure high quality products and outstanding customer service, and drive restaurant profitability. The role involves managing operations, executing company policies, and ensuring compliance with laws and ethical practices.

The Shift Leader will guide staff across stations, maintain product quality, manage shift coverage, and support cost controls and inventory management according to the FOCUS system.