Shift Leader: Fast-Paced Team Coach & Ops Lead

Baskin-Robbins; Tomball (TX); On-site; USD 19,000 - 23,000; Full time

Job summary

Baskin-Robbins is seeking a Shift Leader to coach team members during shifts and ensure execution of brand standards while delivering great guest service. The role includes assigning tasks, communicating priorities, and providing timely feedback to staff.

The ideal candidate will have basic computer skills, be fluent in English, and have previous leadership experience in retail, restaurant, or hospitality settings. This is an on-site, fast-paced position requiring adaptability and teamwork.

Qualifications

• Fluent in spoken and written English.
• Basic computer skills.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Leadership experience

Fluent English

Basic computer skills

Job description

Baskin-Robbins is seeking a Shift Leader to coach team members during shifts and ensure execution of brand standards while delivering great guest service. The role includes assigning tasks, communicating priorities, and providing timely feedback to staff.

The ideal candidate will have basic computer skills, be fluent in English, and have previous leadership experience in retail, restaurant, or hospitality settings. This is an on-site, fast-paced position requiring adaptability and teamwork.