Shift Leader: Lead Teams & Delight Guests

Coffee & Bagel Brands; Piedmont (SC); On-site; USD 21,000 - 28,000; Full time

Job summary

Caribou Coffee in Atlanta, GA is seeking a Shift Leader to oversee store operations in partnership with the GM/AGM. You’ll ensure the team understands goals, standards, and guest connections during the shift.

The role emphasizes team engagement, guest satisfaction, and executing SOPs with integrity. You’ll coach, train, manage bank deposits and inventory, and help grow team members. This leadership position requires resilience under pressure and a positive, service-oriented mindset.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required.
• Ability to work early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age
• Preferred: High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Thinks strategically about maximizing product sales and waste management
• Demonstrates “total store vision” to take ownership of the look and feel of the store
• Knowledgeable about the deployment for the day, and the roles and responsibilities associated
• Consistently leverages effective communication on the floor during the shift

Skills

Leadership

Team leadership

Customer service

Communication

Education

High school diploma or GED

Job description

Caribou Coffee in Atlanta, GA is seeking a Shift Leader to oversee store operations in partnership with the GM/AGM. You’ll ensure the team understands goals, standards, and guest connections during the shift.

The role emphasizes team engagement, guest satisfaction, and executing SOPs with integrity. You’ll coach, train, manage bank deposits and inventory, and help grow team members. This leadership position requires resilience under pressure and a positive, service-oriented mindset.