Shift Leader: Inspire Team, Elevate Guest Experience

Coffee & Bagel Brands; Highway (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee Discount & Free Shift Drink

Flexible schedule

Growth Opportunities Tips

Job summary

Caribou Coffee is seeking a Shift Leader to guide our Woodstock, GA café in collaboration with the General Manager or Assistant General Manager. You’ll lead shifts, coach teammates, and ensure smooth handoffs while maintaining quality, safety, and a welcoming environment.

Responsibilities include directing employees, managing product promotions, ensuring correct procedures, and handling administrative tasks with integrity. flexibility and a customer-first mindset are essential for success.

Qualifications

• At least 6 months of experience in a leadership role, or properly trained and approved to take on Shift Leader responsibilities.
• To support the needs of the business and the team, Shift Leaders are expected to maintain flexible availability.
• While hiring may be based on current scheduling needs, Shift Leaders may be required to work different days, times, or shifts as business and operational needs change.
• Must be at least 18 years of age
• Preferred: High school diploma or GED equivalent

Responsibilities

• Demonstrates mastery of every Team Member responsibility with confidence, enthusiasm, and excellence
• Leads shifts with an unwavering commitment to Make Fun Happen - keeping the team engaged, the energy up, and the shift on track
• Optimizes product sales while effectively managing waste and maintaining an inviting, well-executed coffeehouse environment.
• Knows the day's deployment and the roles tied to it, communicating clearly on the floor to keep the shift moving
• Reads the needs of the team, anticipates the shift's competing priorities, and delegates objectives and tasks accordingly
• Takes ownership of the current shift and sets up a smooth hand-off for the shift that follows
• Ensures the team executes standard operating procedures and upholds Caribou's standards for quality, cash handling, and store safety and security
• Coaches and trains the team in the moment - on role responsibilities, product knowledge, promotions, and recipe prep, including adjustments for a guest's request
• Performs administrative tasks timely with integrity and follow-through, including bank deposits, inventory, and product orders
• Actively develops Team Members, providing coaching and feedback in the moment
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Owns the decision-making that comes with being Manager on Duty, staying resilient and calm under pressure
• Leads with humility, curiosity, and heart - building an inclusive culture on every shift and taking full ownership of their own growth and the impact they have on others
• Trains new team members on role responsibilities, product knowledge, and promotional items
• Arrives on time for every scheduled shift, prepared and ready to contribute to the team's success.

Skills

Leadership experience

Flexible schedule

Team management

Customer service

Education

High school diploma or GED equivalent

Job description

Caribou Coffee is seeking a Shift Leader to guide our Woodstock, GA café in collaboration with the General Manager or Assistant General Manager. You’ll lead shifts, coach teammates, and ensure smooth handoffs while maintaining quality, safety, and a welcoming environment.

Responsibilities include directing employees, managing product promotions, ensuring correct procedures, and handling administrative tasks with integrity. flexibility and a customer-first mindset are essential for success.