Shift Leader: Elevate Guest Service & Operations

Askar Brands; Winsted (CT); On-site; USD 19,286 - 24,796; Full time

Job summary

Dunkin’ is hiring Shift Leaders to coach Restaurant Team Members during shifts, ensuring brand standards and guest service are delivered. You will set goals, assign jobs, and provide timely feedback to keep operations running smoothly.

Responsibilities include leading team performance, maintaining food safety, managing inventories, scheduling staff, and handling cash according to franchise policies. Strong English communication and basic computer skills are required.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shiftProvide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Leadership

Coaching

Teamwork

Communication

Problem solving

Guest service

Training

Tools

Basic computer skills

Job description

Dunkin’ is hiring Shift Leaders to coach Restaurant Team Members during shifts, ensuring brand standards and guest service are delivered. You will set goals, assign jobs, and provide timely feedback to keep operations running smoothly.

Responsibilities include leading team performance, maintaining food safety, managing inventories, scheduling staff, and handling cash according to franchise policies. Strong English communication and basic computer skills are required.