Shift Leader: Lead Team Excellence & Guest Experience

Smashburger | Minnesota; Burnsville (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Tip share

Refer a friend bonus

Free meal per shift

Flexible schedules

Medical/Dental/Vision

Paid time off

401K match

Employee assistance program

Career growth opportunities

Uniform provided

Job summary

Smashburger Minnesota is seeking a Shift Leader to guide both front-of-house and back-of-house teams. You will promote a positive work environment, manage daily operations, and ensure adherence to food safety standards while delivering guest experiences that reflect our “Better Burgers” standard.

You will train and develop team members, monitor labor and cost controls, and support the restaurant’s goals through effective people management and clear communication on every shift.

Qualifications

• Must successfully complete Smashburger training program
• Strong communication skills, both written and verbal
• People management skills to lead restaurant teams
• Excellent attention to detail
• Flexible to work nights, weekends, and holidays

Responsibilities

• Manage the performance of FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees using SmashConnect, LMS, and the 4-step training method
• Reward and recognizes employee performance that exceeds company standards
• Manage daily labor and labor costs
• Ensure food safety standards are followed per local health depts.
• Exemplify guest service standards and communicate them to staff
• Onboard and train new employees
• Follow company cash policies to minimize losses
• Ensure smooth onboarding and training for all staff

Skills

People management

Communication

Time management

Customer service

Food safety

Job description

Smashburger Minnesota is seeking a Shift Leader to guide both front-of-house and back-of-house teams. You will promote a positive work environment, manage daily operations, and ensure adherence to food safety standards while delivering guest experiences that reflect our “Better Burgers” standard.

You will train and develop team members, monitor labor and cost controls, and support the restaurant’s goals through effective people management and clear communication on every shift.