Shift Leader: Lead Team, Elevate Guest Experience

Bagel Brands; Woodbury (MN); On-site; USD 17,564 - 29,274; Full time

Job summary

Caribou Coffee in Woodbury, MN is seeking a Shift Leader to partner with the General Manager to guide daily store operations, guest connections, and team performance during shifts. You will model our Core Values, coach staff on SOPs and product knowledge, and help maintain a welcoming, high‑quality guest experience.

The role requires leadership experience, flexible availability, and a focus on teamwork, accountability, and continuous growth within a fast-paced retail environment.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age

Responsibilities

• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Trains team on role responsibilities, product knowledge and promotional items
• Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned.
• Actively develops Team Members and is in conversations about career and professional growth.

Skills

Leadership

Customer service

Shift management

Flexible schedule

Communication

Education

High school diploma or GED

Job description

Caribou Coffee in Woodbury, MN is seeking a Shift Leader to partner with the General Manager to guide daily store operations, guest connections, and team performance during shifts. You will model our Core Values, coach staff on SOPs and product knowledge, and help maintain a welcoming, high‑quality guest experience.

The role requires leadership experience, flexible availability, and a focus on teamwork, accountability, and continuous growth within a fast-paced retail environment.