Shift Leader: Lead Team, Elevate Guest Experience

Auntie Anne's/Cinnabon/Jamba Juice/Carvel; Waldorf (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Open/close responsibilities

Flexible scheduling

Free shift meals

Employee discounts

Training and development

Health insurance

Job summary

Auntie Anne’s in Waldorf, MD is seeking a Shift Manager to be the heartbeat of the store during your shift, leading the team, upholding quality, service, cleanliness and food safety, and ensuring guests leave happy and satisfied.

You will coach colleagues, handle shifting priorities, and escalate issues to store leadership when needed. Applicants should be 18+ with basic math and POS skills, and be ready to lead with flavor.

Qualifications

• 3–6 months of first-line supervisory experience preferred.
• Must be 18 years or older.
• Flexible availability for weeknights, weekends, and holidays.
• Basic math and computer skills required.

Responsibilities

• Lead the team and serve as the go-to leader during your shift.
• Maintain high standards for quality, service, cleanliness, and food safety.
• Motivate and coach team members to deliver excellent guest experiences.
• Handle challenges and escalate issues to store leadership when needed.

Skills

Leadership

Customer service

Cash handling

Communication

Time management

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Auntie Anne’s in Waldorf, MD is seeking a Shift Manager to be the heartbeat of the store during your shift, leading the team, upholding quality, service, cleanliness and food safety, and ensuring guests leave happy and satisfied.

You will coach colleagues, handle shifting priorities, and escalate issues to store leadership when needed. Applicants should be 18+ with basic math and POS skills, and be ready to lead with flavor.