Shift Leader: Team Coach & Guest Experience

Workstream; Manchester (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Zaxby's is looking for energetic Shift Leads who can oversee the restaurant during shifts, coach teammates, and ensure fast, friendly service. You’ll lead by example, drive guest satisfaction, and help maintain quality, safety, and cleanliness across operations.

Ideal candidates are dependable, strong communicators with the ability to multitask in a fast-paced setting and a background in restaurant operations. Join us to grow leadership skills with a fun, team-focused culture.

Qualifications

• Lead, coach, and motivate Team Members during your shift.
• Deliver an outstanding guest experience and help resolve guest concerns.
• Maintain high standards for food quality, safety, cleanliness, and service.
• Help train and develop new and existing Team Members.
• Keep the team organized and operations running efficiently.

Responsibilities

• Lead, coach, and motivate Team Members during your shift.
• Deliver an outstanding guest experience and help resolve guest concerns.
• Maintain high standards for food quality, safety, cleanliness, and service.
• Help train and develop new and existing Team Members.
• Keep the team organized and operations running efficiently.
• Assist with cash handling, inventory, opening/closing duties, and other shift responsibilities.
• Lead by example and help create a positive, fun, team-focused workplace.

Skills

Leadership

Guest service

Multitasking

Dependable

Restaurant exp

Job description

Zaxby's is looking for energetic Shift Leads who can oversee the restaurant during shifts, coach teammates, and ensure fast, friendly service. You’ll lead by example, drive guest satisfaction, and help maintain quality, safety, and cleanliness across operations.

Ideal candidates are dependable, strong communicators with the ability to multitask in a fast-paced setting and a background in restaurant operations. Join us to grow leadership skills with a fun, team-focused culture.