Shift Leader: Lead Team, Elevate Guest Experience

Bagel Brands; Greensboro (NC); On-site; USD 18,000 - 22,000; Full time

Job summary

Caribou Coffee in Greensboro, NC is seeking a Shift Leader to guide daily store operations alongside the General Manager or Assistant General Manager. You will ensure the team understands goals, maintains quality, and delivers great guest connections during each shift.

You will train team members, coach on performance, manage administrative tasks and uphold SOPs while promoting Caribou Coffee's core values of teamwork, fun, and service.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age
• Preferred: High school diploma or GED equivalent

Responsibilities

• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING
• Trains team on role responsibilities, product knowledge and promotional items
• Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned.

Skills

Leadership experience

Customer service

Education

High school diploma or GED

Job description

Caribou Coffee in Greensboro, NC is seeking a Shift Leader to guide daily store operations alongside the General Manager or Assistant General Manager. You will ensure the team understands goals, maintains quality, and delivers great guest connections during each shift.

You will train team members, coach on performance, manage administrative tasks and uphold SOPs while promoting Caribou Coffee's core values of teamwork, fun, and service.