Shift Leader: Drive Quality, Service & Profit

Papa John's; Washington (MO); On-site; USD 16,531 - 22,041; Full time

Job summary

Papa John's in the United States is seeking a Shift Leader to supervise shifts, ensure product quality and outstanding customer service, and support restaurant profitability. The role requires guiding team members, adhering to company policies, and maintaining safety standards.

You will manage station tasks, monitor cash handling, inventory, and scheduling while upholding brand standards and fast, friendly service.

Qualifications

• High School diploma or GED preferred.
• Serv‑Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including dough management, accuracy and proper portioning. Maintains product holding times and costs while delivering quality products and service.
• Exemplifies core values, maintains a positive attitude, and works well with others, being flexible to change.
• Ensures adequate shift coverage, provides immediate feedback, and maintains product quality, customer service and performance standards.
• Contributes to profit goals by following company guidelines and managing cash and inventory effectively.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Job description

Papa John's in the United States is seeking a Shift Leader to supervise shifts, ensure product quality and outstanding customer service, and support restaurant profitability. The role requires guiding team members, adhering to company policies, and maintaining safety standards.

You will manage station tasks, monitor cash handling, inventory, and scheduling while upholding brand standards and fast, friendly service.