Shift Leader: Elevate Quality, Service & Profit

Papa Johns; Lebanon (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Papa John's is seeking a Shift Leader to supervise shifts and ensure high quality products and customer service are delivered to support restaurant profitability.

The role involves managing operations, implementing company policies, and maintaining safety and standards across all shifts. Strong leadership, reliability, and customer-focused mindset are essential for success in this fast-paced environment.

Qualifications

• High School diploma or GED preferred.
• Serv‑Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), nights, weekends, and emergencies.
• Ability to perform the job duties of all positions in the restaurant.

Responsibilities

• Adheres to guidelines for each station, including dough management, proper portioning, and quality product prep.
• Contributes to achieving product goals and meets customer needs while following TM handbook policies.
• Exemplifies core values and works well with others in a dynamic environment.
• Ensures adequate shift coverage and maintains product quality, service, and cleanliness to standards.
• Supports profit goals through cash management and inventory control using company systems.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Job description

Papa John's is seeking a Shift Leader to supervise shifts and ensure high quality products and customer service are delivered to support restaurant profitability.

The role involves managing operations, implementing company policies, and maintaining safety and standards across all shifts. Strong leadership, reliability, and customer-focused mindset are essential for success in this fast-paced environment.