Shift Leader — Tips Included, Growth Opportunities

Pura Vida Miami; Boca Raton (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health & Wellness – Medical, Dental &

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami in Boca Raton is seeking a restaurant leadership role to oversee daily operations, ensure top-tier guest service, and manage shifts.

You will lead by example, train staff, monitor safety, and coordinate with the General Manager to maintain policies and procedures. This position requires hospitality experience, strong communication, and the ability to close shifts; bilingual English/Spanish is a plus.

Qualifications

• Minimum 1 year experience in customer service in a hospitality environment (i.e. restaurant, hotel, etc.).
• High School Diploma or GED required; 2 years of college preferred.
• Minimum 1 year of experience in management in a hospitality environment.
• Exceptional communication, organizational, and problem-solving skills.
• Local/municipal requirements, such as Food Handler certification required.
• Flexibility to work closing shifts and during weekends.
• Bilingual proficiency (English and Spanish) is a plus.
• Able and willing to close the restaurant as needed, by following all closing procedures.

Responsibilities

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team.
• Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.
• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
• Ensure compliance with all food safety laws and sanitation regulations.
• Assist the General Manager with enforcing and maintaining all procedures and policies of Pura Vida at the store level.
• Responsible for covering all shifts and supporting stations.
• Responsible for organizing, scheduling and supervising shifts of team members.
• Assist the General Manager in monitoring employee attendance, punctuality, and time-off requests.
• Assign duties to team members based on their roles and skills to optimize productivity.
• Supervise employees and provide assistance with tasks as necessary to maintain operational efficiency.
• Conduct performance reviews and provide feedback to both upper management and team members to promote continuous improvement.
• Handle employee requests and address any concerns.
• Train new and existing team members on their roles and responsibilities to ensure high performance. Uphold company policies, as well as health, safety, and employment standards.
• Perform other duties as assigned to support overall store operations.

Skills

Customer service

Leadership

Communication

Problem-solving

Bilingual English/Spanish

Education

High School Diploma or GED

Some college preferred

Job description

Pura Vida Miami in Boca Raton is seeking a restaurant leadership role to oversee daily operations, ensure top-tier guest service, and manage shifts.

You will lead by example, train staff, monitor safety, and coordinate with the General Manager to maintain policies and procedures. This position requires hospitality experience, strong communication, and the ability to close shifts; bilingual English/Spanish is a plus.