Shift Leader: Lead Sales, Training & Store Ops

Miniso; Lancaster (Lancaster County); Presencial; USD 23 000 - 26 000; Tempo integral

Resumo da oferta

MINISO USA in Lancaster is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help manage cashiering, opening/closing, merchandising, cash handling, and shipment processing while promoting the store’s membership program to build customer loyalty.

You’ll lead by example to drive sales, develop the team on product knowledge, and maintain store standards.

Qualificações

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Strong leadership and communication skills in a fast-paced environment.
• Willingness to travel between store locations as needed.

Responsabilidades

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalated issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Conhecimentos

Leadership

Customer service

Multitasking

POS knowledge

Formação académica

High school diploma

Associate degree preferred

Ferramentas

POS systems

Descrição da oferta de emprego

MINISO USA in Lancaster is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help manage cashiering, opening/closing, merchandising, cash handling, and shipment processing while promoting the store’s membership program to build customer loyalty.

You’ll lead by example to drive sales, develop the team on product knowledge, and maintain store standards.