Shift Leader: Lead Team, Elevate Service & Sales

Miniso; Beavercreek (OH); Hybrid; USD 22,000 - 25,000; Part time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help achieve KPIs, manage cash handling, merchandising, and floor duties, and promote the store’s membership program to boost loyalty.

You will drive a positive, energetic environment, ensure store standards, and support safety and loss-prevention initiatives while engaging customers at the register and on the floor.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in retail.
• Willingness to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help achieve KPIs, manage cash handling, merchandising, and floor duties, and promote the store’s membership program to boost loyalty.

You will drive a positive, energetic environment, ensure store standards, and support safety and loss-prevention initiatives while engaging customers at the register and on the floor.