Shift Leader: Lead Sales, Train Teams & Delight Customers

Miniso; San Diego (CA); Hybrid; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader in San Diego to support the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help with cash handling, merchandising, opening/closing, stock, and promotions while promoting the store's membership program.

Join a dynamic team in a fast-paced retail environment focused on KPI achievement, strong product knowledge, and memorable customer experiences.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader.
• Strong leadership, interpersonal and conflict-resolution skills.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalte issues to Store Manager when necessary.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Retail operations knowledge

POS systems

Travel between stores

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader in San Diego to support the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help with cash handling, merchandising, opening/closing, stock, and promotions while promoting the store's membership program.

Join a dynamic team in a fast-paced retail environment focused on KPI achievement, strong product knowledge, and memorable customer experiences.