Shift Leader: Lead Sales, Train Team, Engage Customers

Miniso; Happy Valley (OR); Hybrid; USD 22,000 - 31,000; Full time

Job summary

MINISO USA in Happy Valley, Oregon, is hiring a Shift Leader to support the Store Manager in daily operations and staff development. You will train associates, engage customers, handle cashiering, merchandising, and cash management, and contribute to achieving KPIs.

You will promote the store’s membership program and ensure a positive, energetic environment that delivers memorable experiences for customers and team members alike.

Qualifications

• High school diploma or equivalent required.
• 1+ years as a keyholder, supervisor, or shift leader in retail preferred.
• Willingness to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Customer engagement

Cash handling

POS systems

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Happy Valley, Oregon, is hiring a Shift Leader to support the Store Manager in daily operations and staff development. You will train associates, engage customers, handle cashiering, merchandising, and cash management, and contribute to achieving KPIs.

You will promote the store’s membership program and ensure a positive, energetic environment that delivers memorable experiences for customers and team members alike.