Shift Leader: Lead Sales, Train Associates, Elevate Service

Miniso; West Palm Beach (FL); Sur place; USD 21 000 - 25 000; Plein temps

Résumé du poste

MINISO USA is seeking a shift leader to support the Store Manager with daily operations and to train associates for strong product knowledge and customer engagement on the floor and at the register.

You will help with replenishment, merchandising, cash handling, and store upkeep, while promoting the store’s membership program to foster customer loyalty. A dynamic, customer-focused environment awaits the right candidate.

Qualifications

• Experience in leading store staff or shift team.
• Strong customer service and conflict-resolution skills.
• Basic knowledge of retail operations and cash handling.

Responsabilités

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist in training and developing sales associates to ensure product knowledge.
• Support daily operations including replenishment, fronting, merchandising, and cash handling.
• Open and close the store, ensure cleanliness, and safety compliance.
• Promote MINISO USA membership program to build loyalty.
• Maintain store appearance, stock levels, and update visual merchandising.
• Process transactions accurately at the register using POS systems.
• Support promotions and events to meet business objectives.

Connaissances

Leadership

Customer service

Cash handling

Retail operations

POS systems

Formation

High school diploma or equivalent

Associate degree preferred

Outils

POS systems

Description du poste

MINISO USA is seeking a shift leader to support the Store Manager with daily operations and to train associates for strong product knowledge and customer engagement on the floor and at the register.

You will help with replenishment, merchandising, cash handling, and store upkeep, while promoting the store’s membership program to foster customer loyalty. A dynamic, customer-focused environment awaits the right candidate.