Shift Leader & Trainer: Boost Sales & Service

MINISO; Hurst (GA); On-site; USD 19,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations, train associates, and deliver exceptional service. You will help drive KPI results, maintain merchandising, handle cash, and run front-end tasks with accuracy.

The role requires leadership, strong customer focus, and the ability to navigate a fast-paced retail environment. You’ll actively promote the membership program to boost loyalty while keeping the store welcoming and energetic.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years as keyholder, supervisor, or shift leader in retail.
• Strong leadership and customer service skills.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for strong product knowledge and customer engagement on the floor and at the register.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring recovery and cleanliness per safety procedures.
• Resolve customer concerns professionally and escalate to the Store Manager when needed.
• Support Loss Prevention and adhere to company policies to prevent loss.
• Promote MINISO USA’s membership program to foster customer loyalty and engage shoppers.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Retail operations knowledge

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations, train associates, and deliver exceptional service. You will help drive KPI results, maintain merchandising, handle cash, and run front-end tasks with accuracy.

The role requires leadership, strong customer focus, and the ability to navigate a fast-paced retail environment. You’ll actively promote the membership program to boost loyalty while keeping the store welcoming and energetic.