Shift Leader: Drive Sales, Training & Customer Experience

Miniso; Brandon (FL); In loco; USD 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

MINISO USA is seeking a Store Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help drive KPIs, manage cash handling, merchandising, and opening/closing tasks while promoting the store’s membership program to build loyalty.

The role emphasizes leading by example in a fast-paced retail environment, maintaining store standards, and delivering memorable experiences for customers and team members alike.

Competenze

• High school diploma or equivalent; associate degree preferred.
• 1+ years as keyholder, supervisor, or shift leader in retail.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations.

Mansioni

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Escalate issues to Store Manager when necessary and resolve customer concerns professionally.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Conoscenze

Leadership

Multitasking

Communication

Customer engagement

Conflict resolution

Formazione

High school diploma or equivalent

Associate degree preferred

Strumenti

POS systems

Descrizione del lavoro

MINISO USA is seeking a Store Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will help drive KPIs, manage cash handling, merchandising, and opening/closing tasks while promoting the store’s membership program to build loyalty.

The role emphasizes leading by example in a fast-paced retail environment, maintaining store standards, and delivering memorable experiences for customers and team members alike.