Shift Leader: Lead Pizza Service & Team

Papa John's USA, Inc.; Festus (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Papa John’s USA, Inc. is seeking a Shift Leader to supervise restaurant shifts, ensure quality products and service, and uphold company standards for profitability. You will follow policies, manage operations, and support team members during busy periods.

The role emphasizes strong guest service, adherence to safety, and effective communication with the team to meet performance goals and customer expectations.

Qualifications

• Candidates should demonstrate leadership and shift supervision experience.

Responsibilities

• Supervise shifts and ensure high quality products and service.
• Execute company policies, procedures, and systems on shift.
• Maintain product quality, safety, and restaurant cleanliness.
• Manage cash handling and inventory levels to minimize loss.
• Provide feedback and resolve issues to maintain guest satisfaction.
• Ensure coverage for shifts and adapt to changes with a positive attitude.

Skills

Leadership

Customer service

Communication

Food safety

Teamwork

Education

High School diploma or GED

Tools

POS system

Job description

Papa John’s USA, Inc. is seeking a Shift Leader to supervise restaurant shifts, ensure quality products and service, and uphold company standards for profitability. You will follow policies, manage operations, and support team members during busy periods.

The role emphasizes strong guest service, adherence to safety, and effective communication with the team to meet performance goals and customer expectations.