Shift Leader: Lead Pizza Ops & Customer Experience

Papa John's USA, Inc.; Blue Springs (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Papa John’s USA, Inc. is seeking a Shift Leader to supervise shifts and work areas, ensuring high-quality products and customer service.

The role involves managing operations, enforcing company policies, procedures, and systems, and ensuring compliance with laws and ethical practices. You will oversee dough management, product preparation, and station duties, while maintaining product quality, service levels, and costs.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.

Responsibilities

• Adheres to guidelines and expectations for each station including dough management and portioning.
• Performs assigned duties such as making quality products and following procedures.
• Contributes to achieving the company’s product goals.
• Meets needs of customers and minimizes complaints.
• Follows policies including attendance, safety and security.
• Maintains a positive attitude and works well with others.
• Ensures adequate shift coverage for the restaurant.
• Provides immediate feedback and corrects problems.
• Maintains product quality, service, costs and cleanliness within standards.
• Contributes to profit goals by managing costs and using systems effectively.
• Executes cash management duties.
• Assists in inventory management to minimize loss.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

Stable employment history

Must be 18 years or older

Job description

Papa John’s USA, Inc. is seeking a Shift Leader to supervise shifts and work areas, ensuring high-quality products and customer service.

The role involves managing operations, enforcing company policies, procedures, and systems, and ensuring compliance with laws and ethical practices. You will oversee dough management, product preparation, and station duties, while maintaining product quality, service levels, and costs.