Shift Leader: Pizza Operations & Quality Lead

Papa John's USA, Inc.; Norcross (GA); On-site; USD 28,000 - 42,000; Full time

Job summary

Papa John’s USA, Inc. is seeking a Shift Leader to supervise shifts and drive high-quality products and customer service. The role ensures adherence to company policies, procedures, and safety standards, contributing to restaurant profitability.

You will lead team members, manage station duties, monitor product quality, and assist with scheduling, inventory, and cash handling as needed. This position requires reliability and a focus on guest satisfaction.

Qualifications

• High school diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.

Responsibilities

• Adheres to guidelines and expectations for each station, including dough management, accuracy and portioning.
• Performs assigned work station duties such as making quality products and following procedures.
• Contributes to achieving the restaurant's profit goals and maintains product quality and customer service.
• Ensures adequate shift coverage and performs cash management duties.
• Manages inventory levels using company systems and guidelines to minimize loss.

Skills

Leadership

Customer service

Team coordination

Shift management

Education

High School diploma or GED

Tools

POS system

Job description

Papa John’s USA, Inc. is seeking a Shift Leader to supervise shifts and drive high-quality products and customer service. The role ensures adherence to company policies, procedures, and safety standards, contributing to restaurant profitability.

You will lead team members, manage station duties, monitor product quality, and assist with scheduling, inventory, and cash handling as needed. This position requires reliability and a focus on guest satisfaction.