Shift Leader: Lead Guest Service & Operations

Dunkin' Donuts; New Hope (MN); Hybrid; USD 15,000 - 19,000; Full time

Benefits offered by this job

Competitive hourly pay + tips

Flexible scheduling

Employee discounts on all your Dunkin’

Opportunities to grow into management

Job summary

Dunkin' Donuts in New Hope, MN is seeking a reliable Shift Leader to guide daily operations and mentor crew members. You’ll lead by example during your shift, ensure fast, friendly guest service, and help keep the line moving smoothly.

Responsibilities include prepping food, managing small inventories, handling cash, and upholding Food Safety and brand standards. If you’re energetic, communicate well, and enjoy coffee culture, this role is for you.

Qualifications

• Experience in food service or retail is preferred.
• Leadership experience is a plus.
• Strong communication and positive attitude are essential.

Responsibilities

• Lead by example and support the team in delivering top-notch guest service.
• Keep operations running smoothly by prepping food, managing inventory, and handling cash.
• Train and coach crew members to be their best.
• Uphold Food Safety, Brand, and Network standards to keep the store clean and welcoming.
• Step in for the manager when needed and contribute to key decisions.

Skills

Leadership experience

Communication

Multitasking

Flexible hours

Customer service

Job description

Dunkin' Donuts in New Hope, MN is seeking a reliable Shift Leader to guide daily operations and mentor crew members. You’ll lead by example during your shift, ensure fast, friendly guest service, and help keep the line moving smoothly.

Responsibilities include prepping food, managing small inventories, handling cash, and upholding Food Safety and brand standards. If you’re energetic, communicate well, and enjoy coffee culture, this role is for you.