Shift Leader: Lead, Coach & Deliver Great Guest Service

Baskin-Robbins; Woodbury (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Free coffee

Flexible Schedule – Full-Time and Part

Job summary

Dunkin invites you to join as a Shift Leader in Minnesota, Woodbury area. supervise restaurant operations on a shift-by-shift basis and support the management team to coach and develop team members.

You’ll help meet brand standards, ensure food safety, and deliver great guest service while managing schedule and inventory. Franchisee-owned role offering flexible hours and opportunities for advancement, with benefits including free coffee and employee discounts.

Qualifications

• Preferably, you have previous management experience in retail, restaurant, or hospitality.
• You are 18 years of age or older per applicable law.
• You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills.

Responsibilities

• Smiling and always saying YES to our guests.
• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift and provide timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Schedule restaurant team members for shifts

Skills

Management experience

Time management

Guest service

Job description

Dunkin invites you to join as a Shift Leader in Minnesota, Woodbury area. supervise restaurant operations on a shift-by-shift basis and support the management team to coach and develop team members.

You’ll help meet brand standards, ensure food safety, and deliver great guest service while managing schedule and inventory. Franchisee-owned role offering flexible hours and opportunities for advancement, with benefits including free coffee and employee discounts.