Shift Leader: Lead Guest Experience & Team Growth

Dunkin-Miriam-Donuts; Buenaventura Lakes (FL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Lots of growth potential

Job summary

Dunkin Franchise is seeking a Shift Leader to coach Crew Members during shifts, ensuring adherence to Brand standards and delivering a great guest experience. You will set goals, assign tasks, and motivate colleagues while celebrating successes with timely feedback.

The role emphasizes strong customer service, teamwork, and leadership to support daily operations and guest satisfaction at our Dunkin location.

Qualifications

• Experience leading a team during a shift.
• Ability to coach Crew Members to meet brand standards.
• Strong communication and guest-service orientation.

Responsibilities

• Coach Crew Members throughout the shift to meet Brand standards and guest experience.
• Set goals, provide job assignments, and motivate others.
• Celebrate successes and provide timely feedback.

Skills

Team leadership

Coaching

Customer service

Communication

Job description

Dunkin Franchise is seeking a Shift Leader to coach Crew Members during shifts, ensuring adherence to Brand standards and delivering a great guest experience. You will set goals, assign tasks, and motivate colleagues while celebrating successes with timely feedback.

The role emphasizes strong customer service, teamwork, and leadership to support daily operations and guest satisfaction at our Dunkin location.