Shift Leader: Team Coach for Guest Experience & Growth

Dunkin' | Mota Donuts; Sunderland (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Dunkin' franchise is seeking a Shift Leader to coach Crew Members during each shift, ensuring Brand standards are met and guests have a friendly, efficient experience.

You will set goals, assign tasks, motivate the team, celebrate successes, and provide timely feedback to help everyone grow and deliver consistent service. This role offers growth within the franchise for dedicated team players.

Qualifications

• Coaches Crew Members to execute Brand standards and guest experience.
• Sets goals, provides job assignments, and motivates the team.
• Delivers timely feedback to celebrate successes and guide improvement.

Responsibilities

• Coach Crew Members throughout shifts to ensure standards are met.
• Set goals and assign tasks to staff during each shift.
• Motivate team and provide timely feedback on performance.

Skills

Coaching

Team leadership

Guest experience

Brand standards

Job description

Dunkin' franchise is seeking a Shift Leader to coach Crew Members during each shift, ensuring Brand standards are met and guests have a friendly, efficient experience.

You will set goals, assign tasks, motivate the team, celebrate successes, and provide timely feedback to help everyone grow and deliver consistent service. This role offers growth within the franchise for dedicated team players.