Shift Leader: Lead Ops & Guest Experience

Dunkin' | Sunbeam Upperco LLC; Emmitsburg (MD); On-site; USD 17,909,000 - 23,419,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Lots of potential for growth within{%0

the company for those who work hard

Job summary

Dunkin' franchisee is seeking a Shift Leader to coach Crew Members during shifts, ensuring Brand standards are met and guests have a great, friendly experience. You will set goals, assign tasks, and motivate others, while celebrating successes and providing timely feedback.

Benefits include competitive wages, a team‑oriented environment, and significant growth opportunities for those who work hard within the company.

Qualifications

• Experience supervising or coaching crew members is preferred.
• Ability to set goals, assign tasks, and provide timely feedback.
• Comfort delivering a friendly, guest-focused experience.

Responsibilities

• Coach Crew Members throughout shifts to meet brand standards.
• Set goals, assign tasks, and motivate the team.
• Celebrate successes and provide timely feedback to improve performance.

Skills

Team leadership

Coaching

Guest service

Communication

Job description

Dunkin' franchisee is seeking a Shift Leader to coach Crew Members during shifts, ensuring Brand standards are met and guests have a great, friendly experience. You will set goals, assign tasks, and motivate others, while celebrating successes and providing timely feedback.

Benefits include competitive wages, a team‑oriented environment, and significant growth opportunities for those who work hard within the company.