Shift Leader: Lead, Coach & Elevate Guest Experience

Dunkin'; Rochester (NH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

Team-oriented environment

Growth opportunities

Health benefits (FT)

Training & leadership development

Job summary

Dunkin' franchisee is seeking a Shift Leader to coach Crew Members during shifts, ensuring Brand standards are met and the guest experience remains positive. You will set goals, assign tasks, and motivate the team with timely feedback.

The role offers a team-oriented environment and opportunities for growth, with included health benefits for full-time staff and ongoing leadership development.

Qualifications

• Experience coaching crew members to follow brand standards.
• Ability to set goals, assign tasks, and provide feedback.

Responsibilities

• Coach Crew Members throughout their shift to execute operational Brand standards.
• Set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
• Deliver a great and friendly guest experience.

Skills

Team leadership

Coaching

Guest experience focus

Brand standards

Job description

Dunkin' franchisee is seeking a Shift Leader to coach Crew Members during shifts, ensuring Brand standards are met and the guest experience remains positive. You will set goals, assign tasks, and motivate the team with timely feedback.

The role offers a team-oriented environment and opportunities for growth, with included health benefits for full-time staff and ongoing leadership development.