Shift Leader: Lead Guest Experience & Operations

Dunkin' | ZSC Enterprises; Northport (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin' in Northport, AL is seeking a Shift Leader to help coach team members and uphold brand standards during 5am-1pm or 1pm-9pm shifts. You will guide others, assign tasks, and monitor safety and profitability while delivering excellent guest service.

Ideal candidates bring leadership experience in hospitality or retail, fluent English, and basic computer skills. The role emphasizes teamwork, clear communication, and quick decision-making under pressure.

Qualifications

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies

Skills

Leadership experience

English proficiency

Basic computer skills

Job description

Dunkin' in Northport, AL is seeking a Shift Leader to help coach team members and uphold brand standards during 5am-1pm or 1pm-9pm shifts. You will guide others, assign tasks, and monitor safety and profitability while delivering excellent guest service.

Ideal candidates bring leadership experience in hospitality or retail, fluent English, and basic computer skills. The role emphasizes teamwork, clear communication, and quick decision-making under pressure.