Shift Leader: Coach Teams & Drive Great Guest Service

Dunkin' Donuts Incorporated; Northport (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin' Donuts Incorporated in Alabama is seeking a Shift Leader for 5am-1pm or 1pm-9pm shifts. You will coach restaurant team members to uphold brand standards and deliver great guest service.

You will support the Restaurant Manager, assign tasks, manage inventory and safety, handle customer issues, and train staff to ensure smooth operations. This role requires leadership and strong communication within a fast-paced environment.

Qualifications

• Basic computer skills.
• Fluent in English (spoken and written).
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Coach restaurant team members to meet brand standards and guest service.
• Support the Restaurant Manager in achieving operational goals.
• Ensure food safety standards are met during shifts.
• Manage inventory and cash handling during shifts.
• Handle customer complaints and emergencies with calm, quick decisions.
• Communicate shift priorities and debrief with the next Shift Leader.

Skills

Leadership

Team coordination

Communication

Education

Basic computer skills

Job description

Dunkin' Donuts Incorporated in Alabama is seeking a Shift Leader for 5am-1pm or 1pm-9pm shifts. You will coach restaurant team members to uphold brand standards and deliver great guest service.

You will support the Restaurant Manager, assign tasks, manage inventory and safety, handle customer issues, and train staff to ensure smooth operations. This role requires leadership and strong communication within a fast-paced environment.