Shift Leader: Guest Experience & Ops Lead

Dunkin' Donuts Incorporated; Madison (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts Incorporated in Alabama is seeking a Shift Leader to coach team members during each shift, ensure brand standards, and support the Restaurant Manager in achieving operational goals.

You will assign tasks, monitor food and beverage prep, handle guest concerns, manage inventory, and ensure safety and cash controls while maintaining a fast, friendly service environment. This role requires leadership experience and basic computer skills at a Dunkin' location.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language you serve.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations including opening/closing, cash handling, deposits, and controls.
• Demonstrated ability to lead teams and deliver exceptional customer experience in a fast-paced environment.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans to ensure adequate coverage.
• Coach team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and resources are used efficiently.
• Support the training of restaurant team members as needed.
• Oversee safety, security and profitability policies throughout a shift.
• Communicate with the next Shift Leader to prepare them for handover.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach staff to do the same.
• Handle customer complaints, conflicts, and emergencies, with quick decisions to maintain reputation.
• Monitor attendance, punctuality, and policy adherence.

Skills

Leadership experience

Customer service

Cash handling

Team coaching

Communication

Problem solving

Multitasking

Education

HS Diploma or GED

Tools

POS system

Job description

Dunkin' Donuts Incorporated in Alabama is seeking a Shift Leader to coach team members during each shift, ensure brand standards, and support the Restaurant Manager in achieving operational goals.

You will assign tasks, monitor food and beverage prep, handle guest concerns, manage inventory, and ensure safety and cash controls while maintaining a fast, friendly service environment. This role requires leadership experience and basic computer skills at a Dunkin' location.