Shift Leader: Drive Guest Service & Team Performance

Dunkin' Donuts; Braselton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach team members and ensure brand standards during 5am-1pm or 1pm-9pm shifts. You will set goals, assign tasks, and provide timely feedback to keep guests satisfied and operations running smoothly.

Key duties include supervising food and beverage prep, managing shift deployment and cash controls, handling customer concerns, and upholding safety and profitability policies throughout the shift.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members with timely, constructive feedback.
• Delegate tasks and responsibilities to ensure smooth workflow.

Skills

Leadership

Teamwork

Customer service

Communication

Training others

Problem solving

Education

Basic computer skills

English language proficiency

Leadership experience in retail/restaurant/hospitality

Job description

Dunkin' Donuts is seeking a Shift Leader to coach team members and ensure brand standards during 5am-1pm or 1pm-9pm shifts. You will set goals, assign tasks, and provide timely feedback to keep guests satisfied and operations running smoothly.

Key duties include supervising food and beverage prep, managing shift deployment and cash controls, handling customer concerns, and upholding safety and profitability policies throughout the shift.