Shift Leader: Ignite Guest Service & Team Performance

Dunkin' Donuts; Cullman (AL); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Dunkin' Donuts in Cullman, AL seeks a Shift Leader to coach Team Members during 5am-1pm or 1pm-9pm, ensuring brand standards and guest service. You will assign tasks, monitor shift performance, and help meet safety and profitability goals.

The role requires basic computer skills, English fluency, and prior leadership in retail or hospitality. You will handle guest issues, manage inventory, and train staff while maintaining a positive, fast-paced environment.

Qualifications

• Basic computer skills and fluency in English required.
• Experience leading teams in fast-paced environments preferred.
• Customer service mindset and ability to coach staff.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, resolve issues quickly to protect the restaurant's reputation
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies

Skills

Fluent in English

Basic computer skills

Education

Leadership experience in retail/restaurant/hospitality preferred

Job description

Dunkin' Donuts in Cullman, AL seeks a Shift Leader to coach Team Members during 5am-1pm or 1pm-9pm, ensuring brand standards and guest service. You will assign tasks, monitor shift performance, and help meet safety and profitability goals.

The role requires basic computer skills, English fluency, and prior leadership in retail or hospitality. You will handle guest issues, manage inventory, and train staff while maintaining a positive, fast-paced environment.