Shift Leader: Lead Guest Experience & Cake Crafting

Nothing Bundt Cakes; Christy Acres (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Holiday observances

Team building outings

Career training

Job summary

Nothing Bundt Cakes is seeking a Shift Leader to open/close duties, lead Guest Service, and bridge frosting and guest services by crafting orders. The role offers a fun, rewarding environment that emphasizes creativity and customer joy.

As the Shift Leader, you will manage crafting departments, assist in maintaining supplies, and ensure clean, organized retail spaces while coordinating between departments and delivering memorable guest experiences.

Qualifications

• Possess a strong sense of teamwork.
• Ability to follow instructions.
• Has integrity and takes initiative.
• Works well under pressure and stays calm.
• Outgoing and friendly personality with good communication.
• Attention to detail and strong organizational skills.
• Excellent multi-tasking and sales ability.
• Genuine care for others’ needs and strong sense of urgency.
• Well-developed fine-motor skills and pride in work.

Responsibilities

• Introduce walk-in guests to the bakery and products using a Guest Tour.
• Suggest creative solutions for walk-in orders.
• Promote add-ons and retail to enhance the experience.
• Assist phone-in guests with orders.
• Operate and balance the POS accurately.
• Collect guest email addresses.
• Maintain knowledge of current prices, products, promotions.
• Keep retail area clean and neatly merchandised.
• Dust surfaces at least twice per week.
• Coordinate order timing between Guest Services and Frosting.
• Wrap and box cakes for same-day/next-day orders.
• Follow Crafting Manual to assemble designs.
• Keep inventory of pre-made design pieces.
• Print and verify the delivery log.
• Track crafting material inventory.
• Make and fluff bows.
• Generate personalized message cards.
• Keep crafting area clean and sanitized.

Skills

Teamwork

Follow instructions

Integrity

Initiative

Work under pressure

Outgoing personality

Attention to detail

Multi-tasking

Sales ability

Sense of urgency

Care for others

Organization

Fine-motor skills

Communication skills

Pride in work

Job description

Nothing Bundt Cakes is seeking a Shift Leader to open/close duties, lead Guest Service, and bridge frosting and guest services by crafting orders. The role offers a fun, rewarding environment that emphasizes creativity and customer joy.

As the Shift Leader, you will manage crafting departments, assist in maintaining supplies, and ensure clean, organized retail spaces while coordinating between departments and delivering memorable guest experiences.