Shift Leader: Lead & Elevate Guest Experience

Chicken Salad Chick; Indianapolis (IN); On-site; USD 21,000 - 25,000; Full time

Job summary

Chicken Salad Chick is seeking a Shift Leader to oversee daily restaurant operations during a shift, supervise staff, and ensure guest satisfaction. The role emphasizes leadership, training, and maintaining brand standards while supporting the management team.

This position offers a pathway to management growth and requires strong guest service focus. The role includes supervising, coaching, and ensuring accurate cash handling and quality service, with an emphasis on high standards and efficient

Qualifications

• Minimum 1 year of customer-facing restaurant experience.
• Strong leadership, communication, and interpersonal skills.
• Must be able to fluently speak and understand English.
• Must be able to pass a background check.

Responsibilities

• Supervise, motivate, and manage restaurant staff during the shift.
• Train new employees in procedures, guest experience, and standards.
• Monitor performance and provide feedback.
• Lead shifts and manage breaks for smooth hand-offs.
• Maintain cleanliness and adherence to health & safety rules.
• Oversee cash handling and POS transactions during shifts.

Skills

Customer service

Leadership

Communication

Hospitality

Education

High school diploma or equivalent

Tools

POS familiarity

Job description

Chicken Salad Chick is seeking a Shift Leader to oversee daily restaurant operations during a shift, supervise staff, and ensure guest satisfaction. The role emphasizes leadership, training, and maintaining brand standards while supporting the management team.

This position offers a pathway to management growth and requires strong guest service focus. The role includes supervising, coaching, and ensuring accurate cash handling and quality service, with an emphasis on high standards and efficient