Shift Leader: Guest Experience & Restaurant Ops

Chicken Salad Chick; Covington (GA); On-site; USD 32,000 - 48,000; Full time

Job summary

Chicken Salad Chick is hiring a Team Leader in Covington, GA to support the GM/AM in daily operations and ensure superb guest experiences. The role focuses on guest service, shift management, training, and adherence to food safety standards within the restaurant environment.

The Team Leader will supervise hourly staff, maintain schedules and records, oversee promotions and marketing execution, and ensure operations run smoothly during shifts while upholding company policies and safety

Qualifications

• Ability to work in a fast-paced environment
• Ability to clearly and professionally communicate with team members and guests
• Ability to multitask
• Excellent attendance and punctuality; reliability
• Reliable transportation to and from work
• Successfully complete formal Shift Leader classes provided by the Corporate Training Department

Responsibilities

• Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget
• Ensure compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies
• Ensure Chicken Salad Chick procedures are followed in the dining room, service area and kitchen
• Train and counsel hourly team members who work during Team Leader’s shift
• Guarantee highest level of hospitality and service to all guests at all times
• Coach hourly team members during their shift as needed
• Ensure compliance with all personnel records, team member schedules and reports
• Prepare and maintain administrative and financial records as directed by the General Manager
• Ensure specials, promotions, and marketing plans are presented according to company procedures during shift
• Ensure that hours of operation for the restaurant are maintained during their shift
• Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift
• Make decisions regarding team member position assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations and keeping restaurant clean
• Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations.

Job description

Chicken Salad Chick is hiring a Team Leader in Covington, GA to support the GM/AM in daily operations and ensure superb guest experiences. The role focuses on guest service, shift management, training, and adherence to food safety standards within the restaurant environment.

The Team Leader will supervise hourly staff, maintain schedules and records, oversee promotions and marketing execution, and ensure operations run smoothly during shifts while upholding company policies and safety