Shift Leader: Fast-Paced Team Coach & Guest Service

Dunkin'; Rochester (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Dunkin' in Rochester, MN seeks a Shift Leader to coach crew, ensure guest satisfaction, and uphold brand standards during each shift. You’ll assign tasks, monitor operations, and provide timely feedback to maximize service and quality.

This role requires strong communication, leadership, and cash handling skills in a fast-paced retail environment. You’ll work with the Restaurant Manager to meet daily goals, train teammates, manage inventory, and resolve customer issues while maintaining safety

Qualifications

• Leadership experience in retail, restaurant or hospitality environments.
• Proven ability to coach teams and deliver guest-focused service.
• Strong communication and cash handling skills.

Responsibilities

• Coach team members and provide timely, constructive feedback during shifts.
• Support Restaurant Manager in meeting operational goals and standards.
• Ensure brand standards and food/beverage preparation are maintained.
• Communicate shift priorities and results to the team.
• Manage shift deployment and delegate tasks to ensure smooth workflow.
• Handle customer complaints and resolve issues to protect the restaurant's reputation.
• Oversee safety, security and profitability policies during shifts.

Skills

Leadership

Customer service

Communication

Training

Cash handling

Teamwork

Problem solving

Education

High School Diploma or GED

Job description

Dunkin' in Rochester, MN seeks a Shift Leader to coach crew, ensure guest satisfaction, and uphold brand standards during each shift. You’ll assign tasks, monitor operations, and provide timely feedback to maximize service and quality.

This role requires strong communication, leadership, and cash handling skills in a fast-paced retail environment. You’ll work with the Restaurant Manager to meet daily goals, train teammates, manage inventory, and resolve customer issues while maintaining safety