Shift Leader: Coach Teams, Elevate Guest Experience

Workstream; Raleigh (NC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Flexible scheduling

On-the-job training

Growth opportunities

Free meals

Employee discounts

Job summary

Dunkin is seeking Shift Leaders to join our Dunkin team. Shift Leaders coach Crew Members, execute Brand standards, and help deliver a great guest experience while setting goals and providing timely feedback.

We offer flexible scheduling, on-the-job training, growth opportunities within the franchise, and benefits including meals, discounts, and a potential for advancement. Join a dynamic team focused on guest satisfaction and operational excellence.

Qualifications

• Restaurant, retail, or supervisory experience.
• Math and writing skills required.
• Basic computer skills required.
• At least 18 years of age.
• High School diploma or equivalent preferred.

Responsibilities

• Support a respectful team environment.
• Communicate shift priorities, goals and results with team members.
• Support the training of crew members as requested.
• Provide coaching and feedback to crew members.
• Operational Excellence.
• Create and maintain a guest first culture in the restaurant.
• Resolve guest issues.
• Ensure Brand standards, recipes, and systems are executed.
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines.

Skills

Supervisory experience

Math skills

Writing skills

Basic computer skills

Guest focus

Education

High School diploma or equivalent

Job description

Dunkin is seeking Shift Leaders to join our Dunkin team. Shift Leaders coach Crew Members, execute Brand standards, and help deliver a great guest experience while setting goals and providing timely feedback.

We offer flexible scheduling, on-the-job training, growth opportunities within the franchise, and benefits including meals, discounts, and a potential for advancement. Join a dynamic team focused on guest satisfaction and operational excellence.