Shift Leader: Guest-Centric Team Coach

Baskin-Robbins; Prior Lake (MN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Discounted donuts & coffee

Flexible schedule (full-time or part‑t

Medical insurance

Education discounts

Employee discount

Training & advancement opportunities

Job summary

Dunkin' is hiring a Shift Leader in Prior Lake, MN to supervise restaurant operations on a shift-by-shift basis and support the management team in coaching and guiding team members. You’ll help ensure tasks are performed efficiently and uphold brand standards.

You’ll greet guests with a positive attitude and assist in achieving daily goals. The role includes supervising food and beverage prep, inventory management, safety and training support, and maintaining high guest satisfaction through

Qualifications

• Preferably, you have previous management experience in retail, restaurant, or hospitality.
• You are 18 years of age (or higher per applicable law)
• You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills.

Responsibilities

• As a Shift Leader, you will supervise restaurant operations on a shift-by-shift basis. You will also assist the management team in providing team member support and coaching to ensure tasks are performed effectively, helping America Run on Dunkin’.
• Smiling and always saying “YES!” to our guests.
• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift and provide timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Schedule restaurant team members for shifts

Job description

Dunkin' is hiring a Shift Leader in Prior Lake, MN to supervise restaurant operations on a shift-by-shift basis and support the management team in coaching and guiding team members. You’ll help ensure tasks are performed efficiently and uphold brand standards.

You’ll greet guests with a positive attitude and assist in achieving daily goals. The role includes supervising food and beverage prep, inventory management, safety and training support, and maintaining high guest satisfaction through