Shift Leader: Lead, Coach & Delight Guests

Zaxbys; Village of Northport (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

Early access to pay

Opportunities to Advance

Benefits Recognition Program

401(k) with employer match

Medical, Dental, and Vision Insurance

Short and Long-Term Disability

Employer-Paid Life Insurance

Employee Referral Program

Job summary

Zaxbys in Northport, NY is seeking a Shift Leader to manage the product, process, and people during each shift. You will supervise team members, respond to guest complaints, and ensure service and safety standards are met.

You’ll train and coach staff, set shift goals, and report progress to the General Manager. Ideal candidates are 18+, with reliable transportation, flexible scheduling, and strong leadership and communication skills.

Qualifications

• Must be 18 years of age or older.
• Must have reliable transportation.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.

Responsibilities

• Complete all training requirements including: Zaxbys Shift Leader Development Plan and Food Safety Certification.
• Create a culture of high performance and coach team members to meet company standards.
• Mentor and develop team members and communicate performance concerns to the General Manager.
• Prioritize guest and team member experience and resolve complaints in a friendly manner.
• Delegate tasks and supervise performance during a shift.
• Maintain operational standards and ensure compliance with guidelines and procedures.
• Ensure product quality, safety, and cleanliness standards meet company standards.

Skills

Leadership

Customer service

Training

Communication

Problem solving

Multi-tasking

Job description

Zaxbys in Northport, NY is seeking a Shift Leader to manage the product, process, and people during each shift. You will supervise team members, respond to guest complaints, and ensure service and safety standards are met.

You’ll train and coach staff, set shift goals, and report progress to the General Manager. Ideal candidates are 18+, with reliable transportation, flexible scheduling, and strong leadership and communication skills.