Shift Leader - Elevate Guest Experience & Team Growth

ZAX Zax LLC; Florida; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

FREE Meals On Shift

Flexible Schedule

401(k) With Employer Match

Medical, Dental, and Vision Insurance

Employee Referral Program

Job summary

Zaxbys in New York State is seeking a Shift Leader to oversee daily restaurant operations, manage product, process, and people, and maintain guest satisfaction. You will train and coach team members, respond to guest concerns, and ensure safety and quality standards are met while driving performance across shifts.

The role emphasizes leadership, accountability, and the ability to balance guest experience with company procedures in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• Reliable transportation.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Background check required.
• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others.
• Strong interpersonal and verbal communication skills.
• Technological savvy; knowledge of required company software and tools.
• Leadership experience preferred.

Responsibilities

• Train and coach team members to meet all company standards.
• Mentor, coach, and develop team members and communicate performance concerns to manager.
• Prioritize guest and team member experience and resolve complaints in a friendly manner.
• Delegate tasks and supervise performance during a shift.
• Maintain operational standards and compliance with company policies and procedures.
• Ensure service, product quality, and cleanliness standards are upheld.
• Plan shift duties and ensure opening/closing tasks are completed.
• Collaborate with management to develop goals and report progress.

Skills

Leadership

Communication

Multi-tasking

Problem solving

Flexibility

Job description

Zaxbys in New York State is seeking a Shift Leader to oversee daily restaurant operations, manage product, process, and people, and maintain guest satisfaction. You will train and coach team members, respond to guest concerns, and ensure safety and quality standards are met while driving performance across shifts.

The role emphasizes leadership, accountability, and the ability to balance guest experience with company procedures in a fast-paced environment.