Shift Leader - Morning/Evening Team Coach & Ops Mentor

Dunkin' Donuts; Parkersburg (WV); On-site; USD 17,000 - 19,000; Full time

Job summary

Dunkin' Donuts in Parkersburg, WV is seeking a Shift Leader to support daily operations and coach team members. The role covers early or late shifts, with 4:00 AM–1:00 PM or 2:00 PM–10:00 PM availability, ensuring Brand standards and guest service are upheld.

You will assist with training, scheduling, inventory, and cash control while maintaining food safety and a positive, fast-paced team environment. Candidates should be reliable, fluent in English, and able to handle busy conditions.

Qualifications

• Previous leadership experience in retail, restaurant or hospitality preferred.
• Fluent in spoken and written English.
• Basic computer skills.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals, and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift with timely feedback.
• Support the training of restaurant team members as needed.
• Oversee franchisee safety, security, and profitability policies during shift.
• Prepare the next Shift Leader for upcoming shift.
• Ensure Food Safety standards are met.
• Manage inventory throughout the shift.
• Provide great guest service and coach others to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short and follow cash franchisee policies.

Skills

Leadership experience

English fluency

Basic computer skills

Team coordination

Job description

Dunkin' Donuts in Parkersburg, WV is seeking a Shift Leader to support daily operations and coach team members. The role covers early or late shifts, with 4:00 AM–1:00 PM or 2:00 PM–10:00 PM availability, ensuring Brand standards and guest service are upheld.

You will assist with training, scheduling, inventory, and cash control while maintaining food safety and a positive, fast-paced team environment. Candidates should be reliable, fluent in English, and able to handle busy conditions.