Shift Leader: Lead & Coach for Fast-Paced Service

Dunkin' Donuts; Heath (OH); On-site; USD 28,000 - 38,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach Team Members during shifts, uphold Brand standards, and drive guest satisfaction. You will assign duties, monitor performance, and ensure smooth operation of the restaurant while maintaining food safety and inventory controls.

Ideal candidates have prior leadership in fast-paced service, strong communication, and a customer-focused mindset. This full-time role is based in a Dunkin' Donuts location in Ohio and requires flexibility to cover shifts

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership

Customer service

Communication

Team motivator

Problem solving

Education

HS Diploma or GED

Tools

POS / cash handling systems

Job description

Dunkin' Donuts is seeking a Shift Leader to coach Team Members during shifts, uphold Brand standards, and drive guest satisfaction. You will assign duties, monitor performance, and ensure smooth operation of the restaurant while maintaining food safety and inventory controls.

Ideal candidates have prior leadership in fast-paced service, strong communication, and a customer-focused mindset. This full-time role is based in a Dunkin' Donuts location in Ohio and requires flexibility to cover shifts