Shift Leader: Lead a Fast, Service-Driven Team

Pura Vida Miami Llc; Tampa (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health & Wellness – Medical, Dental &

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami Llc is seeking a dedicated restaurant manager/lead with strong customer service and team leadership skills in the Tampa area. This role oversees shifts, ensures service excellence, and enforces food safety and store policies.

You will work closely with the General Manager to schedule, supervise, and develop staff while maintaining a positive, fast-paced environment that delivers a superior guest experience.

Qualifications

• Minimum 1 year experience in customer service in a hospitality environment (i.e. restaurant, hotel, etc.)
• Exceptional communication, organizational, and problem-solving skills.
• Local/municipal requirements, such as Food Handler certification required.
• Experience with guest services management and demonstrates leadership abilities.
• Flexibility to work closing shifts and during weekends.

Responsibilities

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team.
• Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.
• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
• Ensure compliance with all food safety laws and sanitation regulations.
• Assist the General Manager with enforcing and maintaining all procedures and policies of Pura Vida at the store level.
• Responsible for covering all shifts and supporting stations.
• Responsible for organizing, scheduling and supervising shifts of team members.
• Assist the General Manager in monitoring employee attendance, punctuality, and time-off requests.
• Assign duties to team members based on their roles and skills to optimize productivity.
• Supervise employees and provide assistance with tasks as necessary to maintain operational efficiency.
• Conduct performance reviews and provide feedback to both upper management and team members to promote continuous improvement.
• Handle employee requests and address any concerns.
• Train new and existing team members on their roles and responsibilities to ensure high performance. Uphold company policies, as well as health, safety, and employment standards.
• Perform other duties as assigned to support overall store operations.

Skills

Customer service

Leadership

Team management

Bilingual EN/ES

Job description

Pura Vida Miami Llc is seeking a dedicated restaurant manager/lead with strong customer service and team leadership skills in the Tampa area. This role oversees shifts, ensures service excellence, and enforces food safety and store policies.

You will work closely with the General Manager to schedule, supervise, and develop staff while maintaining a positive, fast-paced environment that delivers a superior guest experience.